How Clove Works

Deal transcript intelligence for Inecta

What is Clove?

Clove is an AI-powered deal transcript intelligence agent that analyzes sales call recordings and documents to extract actionable insights. It runs multi-stage analysis with 8 parallel intelligence layers, classifies every finding as VERIFIED, INFERRED, or UNKNOWN to prevent hallucination, and produces executive-ready synthesis with deal health scoring and recommended next steps.

Why Clove Exists

Sales calls contain critical intelligence — requirements, objections, competitive signals, stakeholder dynamics — but it's scattered across hours of conversation. Manual note-taking misses nuance, and transcripts are too long to review systematically.

Clove processes entire call transcripts through specialized AI analysis layers, each focused on a different dimension of deal intelligence. The result is a structured, evidence-backed briefing that a sales team can act on immediately.

Data Sources

VTT Transcripts

Microsoft Teams call transcripts with speaker attribution, timestamps, and multi-line utterance support

DOCX Documents

Word documents including demo agendas, routings, and processed transcripts

HubSpot CRM

Deal metadata, associated calls, and engagement history for context enrichment

Signal Bus

Cross-agent intelligence — emits analysis results for other SALT Crew agents to consume

Three-Stage Analysis Pipeline

1Extraction + Intelligence Layers

The transcript is processed through a core extraction prompt and 7 specialized intelligence layers running in parallel. Each layer uses the model best suited to its reasoning complexity.

Sonnet
Core Extraction — Requirements, gaps, stakeholders, timelines, and priorities with VERIFIED/INFERRED/UNKNOWN classification
Sonnet
Conversation Dynamics — Talk-time ratios, question density, engagement trajectory, and rapport indicators
Sonnet
Objection Mapping — Categorized objection taxonomy with resolution tracking and severity scoring
Sonnet
Competitive Intel — Incumbent systems, competitor mentions, switching costs, and integration requirements
Opus
Stakeholder Influence — Behavioral influence analysis — who drives decisions, who blocks, who champions
Sonnet
Commitment Tracker — Promises from both sides with ownership, deadlines, and follow-up status
Opus
Language Patterns — Buying vs evaluating signals, certainty language, emotional indicators, and urgency markers

2Executive Synthesis (Opus)

Deal health score, top priorities, risks, recommended next steps, and cross-call continuity. All intelligence layer outputs are fed into Opus for a unified executive briefing with deal health scoring on a 0-100 scale.

3Persistence + Signals

Results are written to normalized database tables (requirements, stakeholders, commitments, competitive signals) for cross-deal querying. A signal bus event is emitted so other SALT Crew agents can react to new intelligence.

Anti-Hallucination Guardrails

Every extracted finding is classified into one of three tiers. The model is instructed to never fabricate information — if something wasn't discussed, it must be marked UNKNOWN rather than guessed.

VERIFIEDDirectly stated in the transcript with a quotable reference
INFERREDReasonably implied by context but not explicitly stated
UNKNOWNNot discussed — flagged as a gap for follow-up

Analysis Types

RG

Requirements Gathering

Deep extraction of business requirements, pain points, current processes, and desired outcomes from discovery calls.

Demo

Demo Analysis

Evaluates demo effectiveness — feature reception, objection patterns, engagement levels, and gap handling during product demonstrations.

Agenda

Agenda Analysis

Parses demo agendas and preparation documents to map planned topics against known requirements.

Full

Comprehensive

Runs all intelligence layers with cross-call continuity. Best for transcripts where the call type is unclear or multiple topics are covered.

Analysis Workflow

Select Deal→Upload Transcript→AI Analysis→Intelligence Report→Actionable Next Steps

Part of the SALT Crew

Clove is one of six AI agents in the SALT Crew network. When Clove completes an analysis, it emits a signal so other agents can react — Sumac can update deal scoring, and Sage monitors pipeline health across the fleet.

Sumac

Sales Agent

Saffron

Search & Ads

Cayenne

Reddit Marketing

Thyme

Website Health

Clove

Deal Intel

Sage

Fleet Monitor